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From Roche’s original posting
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position As an IT Onsite Support Specialist, you will drive exceptional end-user IT experiences by managing second-level onsite support services across complex PC and Mac environments. In this role, you will lead operational service delivery, ensure adherence to ITIL best practices, and partner with key stakeholders to deploy innovative digital workplace solutions. You will play a pivotal role in ensuring that our teams are equipped with seamless, modern technology to deliver meaningful outcomes for patients. Your Responsibilities • Manage Onsite IT Operations: Oversee second-level incident resolution and request fulfillment in line with ITIL standards, maintaining target SLAs and delivering top-tier customer satisfaction…
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