Technical Support Lead (Asia Pacific incl. China coverage)
New roles land in Following.
Singapore, Singapore, SingaporePosted 3 months agofulltime
What you'd do
- Support APAC and China customers troubleshooting technical issues,sample code,payment logs,and FAQs
- Partner with developers on post-integration issues and Airwallex product best practices
- Identify product malfunctions and drive improvements with internal stakeholders
What they want
- Manage Technical Support Engineers for three plus years in APAC and China
- Deliver five plus years of customer-facing technical support experience
- Hold a bachelor's degree in Computer Science or a relevant field
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Nice to have
- Apply Python and Go technical knowledge when supporting customers
- Use monitoring tools such as ELK,Splunk,or Loki effectively
- Bring e-commerce,payments,or fintech industry experience to the role
Seoulstart's read
- Work authorization
- Not stated, verify with recruiter
- Language beyond English
- Mandarin required
- Context
- Singapore seat with APAC and China coverage; Mandarin fluency is a stated minimum,not optional.
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