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Airwallex
Technical Support Lead (Asia Pacific incl. China coverage)
Singapore, Singapore, SingaporePosted 1 month agofulltime
What you'd do
- Troubleshoot technical issues for customers across APAC and China regions
- Support developers on post-integration issues and product best practices
- Identify product defects and drive improvements with internal stakeholders
What they want
- Bring 3+ years managing technical support engineers in APAC and China
- Hold 5+ years in customer-facing technical support roles
- Work confidently with REST,JSON,HTTP,HTTPS,and SQL
Nice to have
- Python or Go knowledge,plus ELK,Splunk,or Loki monitoring
- E-commerce,payments,or fintech industry background
Seoulstart's read
- Work authorization
- Not stated, verify with recruiter
- Language beyond English
- Mandarin required
- Context
- Support coverage spans APAC and mainland China customers,so the working rhythm follows those markets rather than Singapore alone.
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.