Model Safety Program Manager, User Safety & Risk Operations

Job description preview

From OpenAI’s original posting

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We translate real-world user and operational signals into timely decisions, practical interventions, and improvements to our products and systems. This role works across USRO and partners with Safety, Research, Product, and Engineering to build sustainable operational programs for emerging model safety risks. About the Role You’ll build and run operational programs for emerging model safety risks. You’ll work with Safety, Research, Product, Engineering, and Operations to define what a program needs to detect, when it should escalate, and how to tell if it’s working. This is a senior individual contributor role based in San Francisco. You will create clarity around scope, decision rights, dependencies, and success measures, then lead pilots through evidence-based rollout decisions and ongoing ownership. Location / work model: San Francisco, CA; work model to confirm. Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential. In This…