Team Lead, Merchant Acquisition (F&B)

Job description preview

From Grab’s original posting

Job Description: Get to Know the Role You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels. These solutions include: • Table management solutions • Deals, loyalty and customer engagement tools • Food delivery • QR ordering • Digital payment solutions • Advertising and promotional solutions • Customer insights and CRM toolsYou will lead, coach, and develop a team of sales representatives — driving accountability, tracking performance, and ensuring the team stays on target. While your primary focus is enabling your team, you will also stay close to the ground, joining strategic merchant conversations and supporting reps on larger, more complex deals to help them succeed. You will work directly with restaurant owners and senior decision-makers on high-priority opportunities, taking a consultative approach to understanding their business priorities and identifying growth opportunities across…