Customer Success Specialist

New roles land in Following.

SeoulRecently posted

Apply on Reuters's career page

Market pay check

Matched to Sales workers

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Build and maintain trusted partnerships with key customer stakeholders as the primary point of contact for accounts in Korea
Design and execute tailored Customer Success Plans aligned to customer goals,and lead Quarterly Business Reviews
Guide customers through onboarding,training,and enablement to accelerate product adoption

What they want

Bachelor's degree,preferably in Business,Law,or a related discipline
Proficiency in Korean (primary communication language for all customer interactions)
3+ years of experience in Customer Success,Account Management,Relationship Management,or Sales

Nice to have

Experience with legal,compliance,professional services,or information solutions customers
Experience managing software or subscription-based portfolios with renewal responsibilities
Familiarity with the Korean legal market and broader Asia business environment

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Business-level Korean required
English friendliness: Medium: English JD, mixed-language workplace
Context: Customer success role for Thomson Reuters' legal information products (Westlaw,Practical Law,LawnB) in the Korean market; primary communication is in Korean with legal professionals,while English is needed for internal Thomson Reuters collaboration.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

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