Forward Deployed Engineer, Agentic AI

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From PolyAI’s original posting

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. The role Most AI agents are demos. Ours answer the phone for some of the biggest brands in the world: more than 100 million calls a year, across 2,000+ live deployments. Someone is on the line trying to move a booking, report a fault or pay a bill, and the agent either works or it doesn't. We looking for a Forward Deployment Engineer who has built and shipped LLM agents in production, including tool use and evals. Forward Deployed Engineers are the people who make it work. You own a customer's agents from the first scoping call through to production and beyond. You design how the agent behaves, write the code that connects it to the customer's systems, put it on their phone lines, measure it and keep making it better. This…