Market pay check

Matched to Sales workers

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Lead customer service team,allocate work,monitor performance against defined targets
Supervise daily operations ensuring stable execution and adherence to service timelines
Manage end-to-end orders including entry,returns,backorders,and invoicing accurately

What they want

Minimum ten years experience in customer service,operations,or order management
Minimum two years experience leading or supervising a team
Proven experience managing end-to-end order management processes

Nice to have

Experience in the medical device or healthcare industry
Active participation in ERP implementation or enhancement projects
Demonstrated contributions to process enhancement and automation initiatives

Seoulstart's read

Visa tier (likely): F-2 / F-4 / F-5 / F-6 holders welcome
Korean language: Korean not required
English friendliness: High: JD in English, foreign-friendly signals
Context: Global medtech firm Seoul role; English suffices per JD,but hospital and dealer channel work may need practical Korean.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Original posting from Stryker

Work Flexibility: Hybrid

Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
Standardize workflows and enforce adherence to operating procedures across the team
Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges

What You Will Need

Required

Minimum 10 years of experience in customer service, operations, or order management
Minimum 2 years of experience leading or supervising a team
Experience managing end-to-end order management processes
Working proficiency in English (spoken and written)
Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)

Preferred

Experience in the medical device or healthcare industry
Active participation in ERP implementation or enhancement
Demonstrated contributions in Process enhancement, automation initiatives

Travel Percentage: None