Technical Support Engineer, Metronome

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SingaporePosted 2 days ago

Apply on Stripe's career page

Market pay check

Matched to Computer systems and software professionals

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Handle customer escalations via ticketing and diagnose issues with observability tools.
Collaborate with customers on Slack and partner with engineering,success,and solutions teams.
Guide customer developers on API integration best practices and product functionality.

What they want

Two plus years in B2B technical support or engineering customer-facing roles.
Work closely with engineering and provide technical feedback on customer issues.
Debug and triage customer bugs and escalations effectively.

Nice to have

Early or founding support team member who built processes from scratch.
Startup experience scaling a customer support organization.
Program in TypeScript,Python,or Ruby.

Seoulstart's read

Work authorization: Not stated, verify with recruiter
Language beyond English: No language beyond English stated

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.

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