Guide IT specialists daily and resolve escalated complex technical issues.
Own and lead responses to major incident management situations.
Oversee tickets,monitor SLA compliance,and work with managed services vendors.
What they want
Bring at least four years in IT operations support or a related field.
Hold ITIL or other relevant IT service management certifications.
Demonstrate ITSM proficiency including ticket reporting and SLA monitoring.
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Work authorization
Not stated, verify with recruiter
Language beyond English
No language beyond English stated
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