Braze

Associate Support Representative

SingaporePosted today

Apply on Braze's career page

What you'd do

Own inbound customer inquiries end-to-end,from how-tos to complex technical break-fix cases.
Master the product dashboard,integrations,troubleshooting steps,and best-practice guidance.
Diagnose issues,answer product questions,and guide customers toward effective platform adoption.

What they want

Support technical products,ideally within SaaS or mobile application environments.
Use case management tools like Salesforce or Zendesk for inquiry tracking and resolution.
Apply hands-on experience with HTML,CSS,APIs,and/or SQL during troubleshooting.

Nice to have

Use Postman,Snowflake,and/or Kibana for technical investigation and data analysis.

Seoulstart's read

Work authorization: Not stated, verify with recruiter
Language beyond English: No language beyond English stated
Context: Singapore on-site role with Wed-Sun 9-6 SGT shift; Mon-Tue off.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.

Open posting

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