Job description preview
From 3M’s original posting
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Customer Issue Resolution Analyst 3M Global Business Services Solve the challenge. Support global customers. Grow your career with 3M. As a Customer Issue Resolution Analyst with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution. This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move. What You’ll Experience in This Role As a CIR Analyst, you’ll investigate and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes. You’ll connect the dots…
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