Coupang

CS VOC 운영 담당자

Seoul, South KoreaPosted 9 days agofulltime

Apply on Coupang's career page

What you'd do

Respond to and manage escalated customer calls originating from VOC and representative email channels
Write and distribute reports on system issues and policy matters derived from VOC data to relevant teams
Review all VOC tickets to assess response quality and evaluate operational flow consistency

What they want

Availability for weekend and public holiday work on a rotating schedule
At least 6 months of experience in customer consulting or CS-related work
Strong problem detection and resolution skills in a fast-paced operations environment

Nice to have

Prior CS work experience specifically in e-commerce environments
Experience participating in improvement initiatives based on VOC data analysis
Ability to use data analysis tools such as SQL,Power BI,or MS Office for reporting

Seoulstart's read

Visa tier (likely): No sponsorship typically needed
Korean language: Native Korean fluency required
English friendliness: Low: Korean-language workplace
Context: This CS operations role at Coupang covers weekend and holiday shifts on rotation,reflecting the always-on nature of Korean e-commerce customer support operations.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

View the full posting and apply on Coupang's career page

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