Respond to escalated customer calls from the VOC channel and email inquiries
Write reports on VOC system issues and policy matters for relevant teams
Review all VOC tickets to assess response quality and operational workflow
What they want
Work weekends and holidays on a scheduled shift basis
Have at least six months of customer service or CS experience
Demonstrate strong skills in problem detection and resolution
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Nice to have
Have prior e-commerce customer service experience in a retail environment
Have participated in improvement initiatives based on VOC data analysis
Have proactively led or participated in workplace environment improvement projects
Seoulstart's read
Visa tier (likely)
Visa requirement not stated, verify with recruiter
Korean language
Korean requirement not stated
English friendliness
Low: Korean-language workplace
Context
Major Korean e-commerce CS ops role; expect Korean-language escalations and scheduled weekend or holiday shifts.
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.