Refund policy

What does the guarantee cover?

Request a full refund within 48 hours of your original first successful payment on either plan, even if you have used the service. You do not need to give a reason.

The deadline is exactly 48 hours after that payment. We use the time your refund email arrives, including emails received exactly at the deadline. Changing plans does not extend or restart it.

How do I request a refund?

Email hello@seoulstart.com with your account email and payment receipt or transaction ID. Do not send card details.

The link opens your email app. It does not send a request automatically.

Does it cover renewals?

Renewals and later purchases are outside this voluntary guarantee. Billing errors are corrected separately.

What are my rights under Korean law?

This guarantee does not limit your rights under the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률). That includes withdrawing your subscription order (청약철회) within the periods and limits the law sets. To use those rights, email hello@seoulstart.com.

What happens if I cancel renewal?

Cancelling stops future charges. Your access continues until the end of the period you paid for.