Technical Trainer
Remote · Not stated
Hiring locations: Frisco; Eagan
Open posting at ReutersCheck the posting for country and time zone requirements before applying.
Employer’s description
Job Description The Technical Trainer will deliver expert training to customers and partners, specifically for ONESOURCE Tax Provision and expanding to related solutions (ONESOURCE Global Access, ONESOURCE Workpapers), helping them make the most of Direct Tax Compliance solutions. Your work will directly support customer success and contribute to innovative, high-impact learning experiences. You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive training program. Beyond facilitating engaging sessions, you will help create and maintain high-quality training content across multiple formats, including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams. These materials will stay aligned with the latest product capabilities and support effective learner outcomes. If you are a self-starter who thrives in fast-paced environments, quickly learns new concepts, and brings enthusiasm to every challenge, this role offers the opportunity to elevate customer experiences and deliver meaningful value through innovative Direct Tax technology solutions. Key Responsibilities: In this opportunity as a Technical Trainer, you will be responsible for: • Lead product training focused on Direct Tax Compliance, specifically ONESOURCE Tax Provision and expanding to related solutions (ONESOURCE Global Access, ONESOURCE Workpapers) and expanding to related solutions as business and customer needs evolve. • Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed. • Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods. • Review and synthesize input from colleagues and external experts to co-create training that is effective and supports effective product usage • Stay current on tax technology, compliance practices, and market trends to keep content accurate and relevant. • Update training assets for product releases as needed across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits as needed to reflect product enhancements/changes or for accuracy and clarity. • Analyze learner feedback and training metrics to improve programs and close curriculum gaps. • Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio. • Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices. • Record time and engagement details for accurate billing and utilization reporting; submit time and expense reports promptly. • Support training operations with timely attendance reports and other operational tasks as needed. • Work in-office at least three days per week as part of a hybrid schedule. Required Qualifications • A bachelor’s degree in accounting, tax, finance, business, education, or a related field. • At least four years of experience in Direct Tax, tax technology, tax compliance, or customer-facing product training. • Ability to design and facilitate hands-on learning activities that drive adoption. • Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience. • Excellent written and verbal communication skills, with the ability to explain complex concepts clearly. • A customer-centric mindset focused on measurable training impact. • Ability to build alignment across a complex, matrixed organization. • Strong collaboration skills and the ability to work independently. • Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology. • Willingness to travel for on-site training as needed. Preferred Qualifications • Experience with tax technology or compliance platforms, including experience with ONESOURCE Tax Provision, ONESOURCE Global Access, and ONESOURCE Workpapers, strongly preferred • Experience delivering live and virtual training for groups of approximately 10 to 50+ participants. • Experience leading cross-functional projects and delivering results on time. #LI-BS1 What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 12/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com