Technical Support Engineer - B2C Commerce Cloud
Remote · Not stated
Hiring locations: Japan - Remote
Open posting at SalesforceCheck the posting for country and time zone requirements before applying.
Employer’s description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce B2C Commerce Cloud 製品のエキスパートとして、お客様が直面している課題の技術的インターフェースを担っていただきます。 テクニカルサポートエンジニアは、お客様を成功に導く専門家です。高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。 職責には以下が含まれますが、これらに限定されるものではありません。 • 担当製品（Salesforce B2C Commerce Cloud）における技術的な問題のトラブルシューティングを含むソリューションの提供 • お客様の期待値を管理し、優れた顧客体験を提供 • 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示 • 開発部門やSREチームと緊密に連携したソリューションの提供 • プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行 • 担当分野の製品機能における技術的専門性の確立および保持 • 周囲のメンバーと積極的に助け合い、チームパフォーマンスの最大化に貢献 • 業務に関連するトレーニングへの積極的かつ継続的な参加 • ナレッジ文書の作成と管理 必須要件: • コンピューターサイエンスまたは同等の経験の学士号 • 文書および口頭での優れたコミュニケーション能力 • エンジニアリング、プログラミング、またはテクニカルサポートの実務経験 • ウェブ、アプリケーション、データベースサーバーの役割などシステム構成の理解 • Webアプリケーションの開発・デバッグ経験 • HTML、JavaScript、CSSなどのWeb技術に関するトラブルシューティング/原因切り分けのスキル • データベースの概念、データ管理（RDBMS）、SQLの経験 • ネットワークおよびデータ通信技術の理解：DNS、SSL、ファイアウォール、各種通信プロトコルの全般知識 • 日本語（流暢な会話および読み書き）/ 英語（読み書き必須、会話尚可） 推奨要件: • Salesforce製品またはその他のクラウドベースのテクノロジーの経験 • カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験 • eコマースプラットフォームでの業務経験 • Salesforce 認定資格 • Certified Salesforce Administrator • Certified Application Builder • Certified B2C Commerce Developer • Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.