Executive, Fulfilment (Key Account Management)
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From ninjavan’s original posting
Opening from Default - All locations Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. Job Responsibility : • Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service. • Manage day-to-day operations and manage change requests raised by assigned accounts. • Main customer support for existing operational and system enquiries. •…
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