Post Market Quality Engineer (Hybrid)
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From Stryker’s original posting
Work Flexibility: Hybrid As a Post Market Quality Engineer, you will be responsible for continuous product and process quality improvements. You will conduct investigations into Customer Complaints, identify emerging trends, dictate action plans, and eventually own NC/CAPAs. You will support root cause activities and identify potential failure modes, risks, and resolve customer issues appropriately. This role is Hybrid/Onsite in Redmond, Washington. What You Will Do • Analyze and present post-market quality data including complaints, service reports, Q-metrics, and trending to identify continuous improvement opportunities. • Investigate customer complaints and drive records to timely closure. • Own and support Nonconformance (NC) and Corrective and Preventive Action (CAPA) investigations. • Partner with customers and cross-functional teams including R&D, Regulatory Affairs, Field Service, and Sales to resolve product quality issues. • Conduct and maintain risk analyses, document findings, and support Risk Management activities. • Calculate failure and harm occurrence ratings using field performance data. • Provide post-market quality input related to product safety, reliability,…
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