Senior Salesforce Business Analyst

Job description preview

From Grab’s original posting

Job Description: Get to Know the Team Grabber Technology Solutions (GTS) is the engine behind Grab's enterprise transformation. The Commercial Systems team leads platform delivery across Grab's commercial teams including GCS, MEX, and GFin. Our Business Analysts are embedded into delivery squads, but operate upstream — shaping intake, building partner confidence, and promoting smooth execution by bridging strategy, process, and platform. Get to Know the Role This is a Salesforce Business Analyst role embedded within Grab's Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Beyond traditional BA responsibilities, you will shape upstream demand, guide understanding across partners, and guide delivery through the full Salesforce lifecycle. You will work full-time onsite at our One North office, reporting to the Lead Business Analyst, Salesforce Delivery. The Critical Tasks You Will Perform • Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping. • Create structured documentation including…