Front Office Shiftleader (m/f/d)

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From Marriott International’s original posting

“World-class service is not built on a building alone. It is built on people - our brilliant Hosts.” Mr. Bill Marriott - First Host and General Manager To strengthen our Front Office team, we are looking for a Front Office Shift Leader (m/f/d) to join us immediately or by mutual agreement What we are looking for: • Completed vocational training in the hospitality industry • Solid professional experience at the Front Desk; initial experience in shift leadership is an advantage • Passion for delivering excellent guest service and working with people • Positive attitude and open, professional communication skills • Very good German and good English language skills • Experience with OPERA and common Microsoft Office applications is desirable • Ability to lead and motivate the team responsibly during shifts Your responsibilities: • Welcoming, assisting, and advising our international guests • Handling guest check-in and check-out procedures • Receiving and forwarding telephone calls • Preparing VIP arrivals and maintaining guest loyalty profiles • Managing guest feedback in both German and English • Professionally handling guest requests and complaints • Ensuring smooth Front Desk and…