Servicing Travel Advisor III - Chase Travel (Hybrid - Heathrow, FL)
New roles land in Following.
Job description preview
From JPMorgan Chase’s original posting
Job description: You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem, with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and minimize costs in a timely manner, while ensuring a seamless customer experience. Job responsibilities: • Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics. • Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high…
Open full posting on JPMorgan Chase’s site