Sr. Technical Account Manager

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From Adobe’s original posting

The Opportunity As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement. This role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals. Responsibilities • Serve as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers • Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives • Translate complex business objectives into actionable technical strategies, success plans, and operational priorities • Proactively identify customer needs, technical risks, and opportunities…