Job description preview
From Maersk’s original posting
The MGF CX Specialist supports National Customer Service LTL Services by managing customer communications and real-time dispatch execution across calls, emails, and SMS. The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience. Responsible • Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS. • Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions. • Troubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes. • Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution. • Provide real-time route status updates and proactively communicate delivery exceptions,…
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