Field Service Technician - Communications - Chicago, IL
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From Stryker’s original posting
Work Flexibility: Field-based Field Service Technician – Communications As a Field Service Technician, you will provide onsite technical service and support for Stryker Communications products within an assigned territory. You’ll work directly with healthcare customers to investigate, troubleshoot, repair, and resolve complex technical issues while delivering a high level of customer service. This role involves working with a variety of medical technology and equipment, including Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, Networking systems, and Surgical Tables. Technicians work independently, with guidance from a Team Lead and/or RISM, and use established procedures and critical problem-solving skills to identify and resolve equipment issues. Key responsibilities include: • Performing field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites. • Following written procedures for mechanical, electrical, and electronic systems. • Managing service calls from initial issue through resolution and maintaining accurate technical and quality documentation. •…
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