Technical Systems Engineer

Job description preview

From Cisco’s original posting

Meet the Team Join the Integrated Platforms team within Cisco’s Workforce Productivity Applications (WPA) organization. We are on a mission to simplify the digital experience for all Cisco employees through our "Zero Ops" initiative—eliminating manual intervention by driving self-service across our Email, M365, and Google platforms. We are currently spearheading "Project Athena," where we are revolutionizing the employee experience by building cutting-edge, AI-integrated portals and automated workflows that streamline support and empower end-users. Your Impact You will be implementing email, M365 and Google-based systems and services in the area of automation, AI and self-service, including the technical design and implementation of complex software systems, bridging the gap between operational requirements and scalable, automated solutions. By architecting high-impact self-service portals and orchestrating AI agents, you will directly reduce manual operational overhead and transform how our global workforce interacts with enterprise technology. You will play a pivotal role in creating a unified, intelligent user experience that supports our hybrid work environment.…