Job description preview
From Roche’s original posting
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The CSS CRM Technical Support Specialist is responsible for ensuring seamless day-to-day customer support operations, maintaining data integrity across CRM and ERP systems, and driving service quality compliance for Roche Diagnostics Turkey and CENECA countries. This role acts as a critical link between customers, field representatives, sales teams, and global service operations to maintain instrument efficiency and customer satisfaction. Countries of responsibility: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Azerbaijan, Georgia, Mongolia. Key Responsibilities 1. Customer Support & Helpdesk Administration • Helpdesk Management: Monitor and manage the primary customer email channel…
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