Customer Success Manager (RFI Support), SME & Growth, CN

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From Airwallex’s original posting

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. 主要职责 1.根据公司市场战略，负责对目标客户进行深度维护,包括新客前期服务及存量客户维护。 2.负责新客户从激活到前3单的服务跟进，让客户了解并习惯使用公司的产品，能根据客户需求处理资金查询及内部审核等日常工作。 3.通过高效服务流程，能对存量客户提供主动服务，并高效响应客户咨询，提升服务效率、客户满意度和产品使用体验…