Customer Operations Specialist II
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From HP’s original posting
Customer Operations Specialist II Description - Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Responsibilities: • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs). • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members. • Contributes to efforts to optimize current processes, often collaborating…
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