Coupang
Director, Product Management (Customer Experience)
Seoul, South KoreaPosted 7 days ago
What you'd do
- Lead product initiatives with Analytics, UX, and Experimentation teams to enhance core consumer experience across platforms.
- Define and execute product vision for LLM-based CX in Coupang App core customer journey.
- Lead end-to-end product development from ideation to launch for AI-powered customer experience tools.
What they want
- Bachelor's or Master's degree in Computer Science, Engineering, AI/ML, or related field.
- 7+ years of product management experience with 3+ years in AI/ML and B2C.
- Proven track record building and scaling AI-powered products, ideally LLMs or generative models.