Guest Relations Executive

Job description preview

From Accor’s original posting

Job Description: Are you an experienced Front Office Supervisor ready to take the next step in your career? HYDE Dubai is seeking a professional and enthusiastic Guest Relations Executive to join our team! As the primary liaison between our guests and all hotel departments, you will be instrumental in delivering exceptional service experiences and ensuring every guest enjoys a memorable stay. This role requires a detail-oriented professional who is passionate about anticipating guest needs, managing VIP arrivals, and maintaining the highest standards of luxury service excellence. • Greet and welcome guests in the lobby with warmth and professionalism, escorting them to their accommodations and ensuring a seamless check-in experience • Coordinate with the Front Office team to prepare for VIP arrivals, including room allocations, welcome amenities, personalized cards, and express check-in procedures • Attend daily luxury forum briefings to stay informed of VIP arrivals, special requests, and guest preferences, and communicate this information to relevant departments • Anticipate and fulfill guest requests with discretion and efficiency, ensuring all special needs are documented and…