Job description preview
From LINE Pay Taiwan’s original posting
LINE Pay is a premium payment service that attaches great importance to user experience and voice of customer, keep maintaining service quality. As a LINE Pay Customer Service Representative, you'll be the 2nd tier representative taking responsibility for user/merchant inquiries, enhance user experience, create customer loyalty. We are looking for a team member with passionate, professional work experience in communication to join us. Responsibilities • Follow clear Standard Operating Procedures (SOPs) to streamline work tasks. • Cross-Functional Collaboration is required. Work closely with internal teams to resolve complex issues and improve overall service efficiency. • Acting as customer advocated to find better solution of customer journey in each project. • Tracking, monitoring customer feedbacks in the market. Qualifications • BS degree or above • Have great CH/EN ability. • Have good understanding of user communication. • 2-3 years of relevant experience
Open full posting on LINE Pay Taiwan’s site