Customer Support Operations Manager NZ

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From Philips’s original posting

Job Title Customer Support Operations Manager NZ Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your Opportunity We are currently seeking a Customer Support Operations Manager to join our New Zealand Engineering team based in Auckland. This role is the focal point for all operational service delivery related issues, the Customer Support Operations Manager is crucial to providing strategic leadership in driving profitability, service efficiency and productivity through improved service delivery for the overall Customer Support business and an improved overall customer experience. You will be responsible for leading a high performing team of Field Services Engineers/ Customer Support Engineers across multiple modalities ensuring a high level of teamwork and engagement levels as well as continuing to uphold a customer first mindset. You will be required to travel to support your team and customers when required. Key Responsibilities include • Recognise…