Senior Analyst, Sales Operations

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From Grab’s original posting

Job Description: Get to Know the Team The Sales Operations team partners with Commercial and Product to design sales processes across Southeast Asia. We build scalable commercial infrastructure — combining process excellence, data insights, and AI-powered sales tools to ensure smarter selling, improve predictability, and accelerate revenue growth. Get to Know the Role As the Senior Analyst, Sales Operations you will design, governance, and optimization of the regional lead-to-cash process across commercial products. Reporting to the Regional Manager, Sales Operations System, you will shape how our sales organization operates at scale. You will integrate AI-driven sales tools, CRM systems, automation, and analytics into everyday workflows to enhance productivity and decision-making. You will be the bridge between commercial strategy, and technology enablement — ensuring that our sales processes are scalable and future-ready. You will be based fully on site in Petaling Jaya. The Critical Tasks You Will Perform • Oversee and improve the end-to-end commercial lead-to-cash process across markets and products • Improve adoption of AI-powered sales tools to enhance pipeline visibility,…