Supervisor, Complaint Handling

Job description preview

From Philips’s original posting

Job Title Supervisor, Complaint Handling Job Description Job title: Supervisor, Complaint Handling Your role: The PMS Complaint Handling Specialist is responsible for streamlining and improving the complaint handling process, including communication with evaluators and investigators, managing complaint operations team, liaisioning with business/market/clinical/product experts, collaborating on investigations, performing moderate vigilance reporting activities and facilitating business audits to ensure transparency and compliance. The role regulates and enhances the quality of the process through ongoing evaluation and improvement measures. The role collaborates with investigators, overseeing screening, evaluation, and containment actions for complaints, escalating matters as necessary. The role conducts moderate vigilance reporting activities, submits regulatory reports, and facilitates communication during audits to ensure transparency and accuracy. You're the right fit if: (4 x bullets max) 1. Experience: 8+years of medtech industry experience in Complaints handling, (Must have exp in medical device) 2. Skills: • Works under general supervision and established processes and…