What you'd do

• Own high-volume customer cases end to end until they are resolved
• Handle complex enquiries across email and live channels with autonomy
• Spot at-risk customers and intervene early to prevent churn

What they want

• Bring 2+ years in customer-facing roles in high-volume complex environments
• Treat support as revenue protection and drive retention outcomes
• Own resolutions without scripts,working through unclear situations

Compensation

Salary: SGD 4,900 + RSUs