Field Service Engineer
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From HP’s original posting
Field Service Engineer Description - About the role: This role is for a Field Service Technician specializing in HP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly. This is more than a technical role — it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly. What You’ll Do • Install & Configure: Set up HP Indigo Digital Printing presses, including hardware, software, and network components. • Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues. • Customer Training: Educate customers on proper usage, color management, and best practices. • Project Execution: Follow installation and escalation plans to meet deadlines and quality standards. • Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact…
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