CRM Sales and Service Functional Consultant
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From Bosch’s original posting
Job Description: Work with Power Tools Business units: ► Complete training on the SAP Sales and Service Cloud solution to provide support to the Product Owner, CRM Capability Experts, and the C4C Team in general ► Provide support for both Sales and Service modules to end users from Countries and Regions applying the Support Concept ► Communicate with different departments and business roles in order to support the Sales and Service Cloud implementation process ► Create, maintain, and improve existing SAP C4C training documentation ► Organize and deliver trainings to SAP C4C end-users ► Provide support across different testing activities (User Department testing, Regression testing, UAT, and Integration testing) Work with technical department: ► Cooperate with the technical department during the implementation of technical requirements and bug-fixing processes ► Assist in creating documentation for business and technical requirements ► Test SAP Sales and Service solutions and document bugs ► Manage manual and automated data imports into the system ► Document processes and interfaces ► Perform data quality checks Qualifications: ► Relevant university degree (Business Administration,…
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