Job description preview
From ninjavan’s original posting
This role will be leading and manging the last mile operations team to consistently achieve daily, weekly & monthly operational goals. Also, act as the key responsibility holder for last-mile and fleet unit economics, maintaining tight control over operational costs and contributing directly to P&L performance, cost optimisation, and pricing-related decisions. Key Responsibilities: • Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines. • Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability. • Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements. • Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members. • Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce. Key Result Area: Last Mile Strategy & Planning: • Develop and execute last-mile…
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