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Coupang

CS 기획 및 데이터 분석 담당자

New roles land in Following.

Seoul, South KoreaPosted 3 days agofulltime

Apply on Coupang's career page

Market pay check

Matched to Data and network professionals

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Establish and execute CS Handyman troubleshooting service operational strategy
Identify service improvement opportunities through customer inquiry and VOC analysis
Manage consultation KPIs including response rate,resolution rate,customer satisfaction

What they want

Bachelor's degree with 2+ years CS/operations experience OR high school diploma with 5+ years CS/CX experience
Proficiency in data handling and analysis using SQL,Python,or AI tools
Demonstrated experience in service planning and proposal development

Nice to have

Experience with data-driven operations management and KPI tracking and optimization
Experience conducting VOC analysis and leading service improvement initiatives
Demonstrated ability to solve problems and improve operational processes

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Business-level Korean required
English friendliness: Low: Korean-language workplace
Context: Domestic e-commerce company; requires fluent Korean for customer-facing work and cross-team collaboration; known for startup-culture intensity at scale.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

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