Bilingual Call Center Representative

Job description preview

From Maersk’s original posting

Here's the Deal The Bilingual Call Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience. Key Responsibilities: • Provide world-class customer experience via inbound and outbound calls. • Resolve last mile delivery logistics problems, assuring customer satisfaction. • Coordinate communication between customers, delivery teams, stores and/or warehouses. • Meet customer service KPIs targets. • Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment. • Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character. Requirements: • English Level C1 mandatory. • High School Diploma or equivalent required (Bachelor’s degree…