Customer Issue Resolution Analyst, TEBG Thai Speaker
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From 3M’s original posting
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: The position of Customer Issue Resolution (CIR) Analyst will be located at 3M Global Service Center, Philippines. End-to-End CIR activities including Credit and Collections process and Complaints Management Complaint Management • Receive and log customer complaints through designated channels. • Analyze complaint details to determine root cause and required actions. • Coordinate with cross‑functional teams (e.g., quality, operations, customer service) to investigate and resolve issues. • Communicate resolutions and status updates to customers professionally. • Ensure all complaint records are complete, accurate, and handled according to company procedures. • Identify trends or recurring issues and escalate when needed. • Support continuous improvement initiatives related to customer experience and product/service quality. • Prepare summary reports for internal stakeholders. Credit and…
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