Account Manager

Job description preview

From Dow Jones’s original posting

Job Description: About the team Our Business Intelligence team is seeking an Account Manager to work customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines. You Will: • ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs • NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs • CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling • CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer • SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals. • ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team •…