Business Automation Program Manager (Business & Operations)

Seoul, South KoreaPosted 1 day agofulltime

Apply on Coupang's career page

What you'd do

Monitor Coupang Eats delivery CX quality and build early issue detection operations
Manage order-funnel KPIs and design monitoring frameworks with anomaly detection logic
Monitor incident SOP compliance and improve standardized response processes

What they want

Bring ten or more years of total professional experience
Have experience in program,product,business operations,strategy,or service ops
Define problems and solutions using a data-driven approach

Nice to have

Experience in large-scale delivery,commerce,mobility,or platform operations
Experience improving customer experience or optimizing customer journeys
Background in incident management,ERT,SRE,or service operations

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean requirement not stated
English friendliness: Low: Korean-language workplace
Context: Coupang Eats Seoul ops role; real-time incident ownership and VP reporting likely need practical Korean despite no stated TOPIK requirement.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting