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GitLab

Senior Support Engineer

New roles land in Following.

Remote, South KoreaPosted 8 days ago

Apply on GitLab's career page

Market pay check

Matched to Computer systems and software professionals

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Escalate and resolve complex customer issues via Zendesk,merge requests,email,and video calls.
Mentor teammates on troubleshooting and customer communication through pairing and cross-team collaboration.
Drive improvements to support practices,documentation,product quality,and reusable support content.

What they want

Own complex technical customer cases from contact through triage,reproduction,resolution,and communication.
Strong Linux administration,scripting,Git,and CI/CD experience in production or customer environments.
Mentor teammates on complex troubleshooting and customer communication via pairing and case reviews.

Nice to have

Incorporate AI into daily workflows to drive efficiency,innovation,and support impact.

Seoulstart's read

Visa tier (likely): F-2 / F-4 / F-5 / F-6 holders welcome
Korean language: Business-level Korean required
English friendliness: Medium: English JD, mixed-language workplace
Context: Global remote DevSecOps employer; fluent Korean is mandatory for Korea-region escalations and weekend on-call is expected.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting

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