Job description preview
From Accor’s original posting
Job Description: Prime Function: • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations. • Welcome the guests by greeting them as per the standards. • Any matter that may affect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.Key Responsibilities: People Management • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. • Ensure to attend to guest complaints, requests or inquiries regarding the food and services. • Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.Financial Management • Identify optimal, cost effective use of the resources and educate the team on the same.Operational Management • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. • Ensure to be familiar with all dishes on the menu. • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and…
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