Job description preview
From MongoDB’s original posting
We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Responsibilities • Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base • Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools • Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution • Automate routine monitoring and troubleshooting tasks • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution • Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure • Inform executive leadership and escalation management personnel of major outages • Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or…
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