Associate Director, Cluster Commercial Service & Transformation Lead

Job description preview

From MSD’s original posting

Job Description THE OPPORTUNITY The Associate Director, Cluster Commercial Service & Transformation Lead is a critical leadership role for the Hong Kong, Macau, and Taiwan Cluster. The role will establish and lead a future-ready Commercial Service Center that provides scalable, high-quality, technology-enabled execution support to commercial teams, while accelerating simplification, automation, innovation, and new ways of working. The incumbent will design and evolve the service operating model, strengthen service governance and performance management, and lead, upskill, and transform a team of 10+ commercial associates, marketing associates, administrative assistants and PMO specialists into a stronger commercial service and execution capability. The role will also serve as the main contact for third-party service partners, ensuring service quality and issue resolution meet business expectations, while driving adoption of digital, AI-enabled, and productivity tools and exploring technology collaboration opportunities that create measurable business, customer, and patient value. WHAT YOU WILL DO Commercial Service Center Operating Model & Service Delivery • Design and continuously…