MongoDB
(Senior) Customer Success Manager
SeoulPosted 1 day ago
What you'd do
- Own customer lifetime value and retention for a portfolio of Enterprise (G2000) accounts.
- Identify and mitigate technical risks while advising on operational strategies and best practices.
- Lead comprehensive business reviews translating technical health into business outcomes.
What they want
- 7 to 10+ years in technical customer-facing roles for technical, ideally consumption-based products.
- 4+ years accountable for Enterprise customer health and revenue realization.
- Excellent verbal and written communication across developer to C-suite audiences.