Customer Experience Supervisor (m/f/d)

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From Honeywell’s original posting

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together. They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. CX Supervisor leads a team of Customer Service Representatives to ensure all customer needs and expectations are met. Key areas: people management of direct employees, maintaining a partnership with leading teams in the European countries relevant to the Centre, aligning Centre teams with behaviour, standards and results (by conducting projects in the field of standardization and improvement involving more teams), fulfilling a mentor role for HUB staff. CX Supervisor manages the team as well as individuals and enables them to develop through the implementation of standardizations processes, Honeywell We have been innovating for more…