Bilingual Operations Support Specialist

Job description preview

From Marsh McLennan’s original posting

Company: Marsh Description: We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Operations Support Specialist, you will provide high-volume administrative and operational support related to insurance policy servicing, certificate tracking, payment follow-up, and account maintenance. You will ensure timely completion of back-office processing tasks, accurate tracking of client requests, and consistent documentation of work completed across multiple account types. We will count on you to: • Process account changes, including address, authorized officer, and name updates • Handle certificate tracking tasks, including new and renewal certificates • Manage missed payment follow-up activities, including first, second, and third notices • Support policy transactions such as cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks • Complete renewal-related processing for lines such as workers’ compensation, EPLI, and NTL • Record work completed, time spent, and quantity processed in tracker…