Job description preview
From MongoDB’s original posting
MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine: • Deep product knowledge and expertise across multiple domains • Polished technical communications • Strong account leadership, with the ability to engage effectively at all levels of the customer • Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience • A high degree of ownership and willingness to go above and beyond for our customers The TAM’s primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio. They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB. The TAM is able to shift gears between enabling, coaching and…
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